Everything You Need to Know About Living at The Holston
Finding your ideal apartment can feel overwhelming, but we’re here to make it simple! Whether you’re curious about our available layouts, lease options, amenities, or life in Raleigh, this FAQ answers the questions that matter most. At The Holston, we want you to feel confident and excited about your next home, and our friendly leasing team is always here to help every step of the way.
Tours and Applications
How can I tour the community?
It’s easy to explore life at The Holston. Schedule a tour online, call our leasing team, or stop by for a walk-in visit. However you choose to connect, we’ll be excited to show you our apartments in Raleigh, NC and community spaces.
How do I apply for an apartment?
We’re excited to welcome you home! To get started, visit our floor plans page and choose the layout that fits your lifestyle. Next, click ‘Check Availability’ to select your preferred unit and move-in date. From there, hit ‘Lease Now’ to begin your online application. And if you ever need help, our friendly leasing team is just a call away.
What documents do I need to provide during the application process?
To apply for an apartment at The Holston, you’ll need a valid driver’s license or other government-issued photo ID, along with one of the following: A Social Security number, I-94 Arrival-Departure Record, Permanent Resident Card, Employment Authorization Card, or other approved documentation.
In addition, applicants must show two months of stable, verifiable employment. If you’re not able to provide this documentation, you can still qualify by meeting income, credit, and criminal criteria, or by providing an additional deposit or guarantor. For full-time students, simply provide proof of school enrollment and either an additional deposit or a guarantor.
If you have any questions or need clarification on any documentation, our leasing team can guide you through the process and help you complete your application.
What are the income requirements to qualify for an apartment?
At The Holston, residents need a verifiable income of at least three (3) times the monthly rent after any concessions or incentives. If you do not meet that on your own, you can still qualify with a guarantor who earns at least five (5) times the rent.
What are the lease terms currently offered at The Holston?
Lease terms range from 8 to 15 months, giving you flexibility to choose what works best for your lifestyle.
Can I sublease my apartment?
Subleasing is not available at The Holston.
Is renter’s insurance required?
Yes. All residents are required to carry renter’s insurance with a minimum of $300,000 liability coverage. You can also meet this requirement through ResidentShield Management, Inc., by adding a monthly fee to your rent. For exact pricing, contact our leasing team, who will be happy to provide that information.
How do I renew my lease?
We’re thrilled you’re considering staying! Renewal letters are sent 75 days prior to your lease expiration, outlining your options and terms so you can continue enjoying life at The Holston. Our leasing team is always ready to answer questions and make the process simple.
Does The Holston offer affordable housing options?
Currently, we do not offer subsidized housing. All applicants are required to meet our standard income and application requirements.
Are there move-in or application fees?
Yes! The application fee is $85 per person, and an additional $300 administrative fee applies.
Are there services to help with the move-in process?
Absolutely. We use an app called Updater to help residents set up utility accounts, renter’s insurance, and anything else needed before move-in. Our dedicated on-site leasing team is also available to answer any questions and make your move as smooth as possible.
What happens if I need to break my lease?
If you need to break your lease, a buyout fee equal to two months’ rent plus any concessions you received will apply.
How much notice is required before moving out?
We require a 60-day notice if you plan to move out, so we can help make your transition smooth.
What is the process for moving out?
On move-out day, all your belongings should be removed to avoid additional charges. You can schedule a final walkthrough with our leasing staff to review any potential charges. After returning your keys, we’ll process your move-out and any final utility bills. You’ll receive a statement of any remaining fees by email, which must be paid within 30 days to avoid collections.
How long does it typically take to receive the security deposit refund?
Refunds usually take 30 to 60 days and will be sent via check to the address on your application. If you need it sent elsewhere, just let our leasing team know.
Fees and Payments
How much is the security deposit, and when is it due?
Your security deposit is based on individual screening results. Using a third-party screening software, deposits typically start at $300 for an accepted application and can go up to two months’ rent if conditionally approved. The deposit is due on or before your move-in day. Our leasing team is happy to guide you through the process.
Are utilities included in the rent?
Utilities are not included in the rent and vary based on personal usage. Electricity is billed through Duke Energy and paid directly to them monthly. Water and sewer charges are usually received about 60 days in arrears and are paid through your rental portal.
Which Wi-Fi providers can I use?
Google Fiber is the community’s internet provider.
How can I pay my rent?
Rent can be paid easily through our online resident portal, available on our website. We also offer payments through the Bilt platform, which lets you earn points and rewards while paying your rent.
Are there other fees, such as monthly amenity fees or technology fees?
Yes, there are a few standard monthly fees: a $15 trash and pest fee, a $70 internet fee, $75 for the first parking space, and $100 for an optional second parking space. Electricity is billed through Duke Energy on your account, and water and sewer are submetered.
Parking
Is parking available at The Holston, and is there a fee?
Yes! Each leaseholder is allowed one vehicle in our gated parking garage. The fee is $75 for the first vehicle and $100 for a second vehicle.
Are there any restrictions on overnight guests?
There are no restrictions, so your guests are always welcome.
Are there EV charging stations?
Yes, we have four EV charging stations on each floor of the garage to make charging easy and convenient.
Maintenance and Requests
How do I submit maintenance requests for my apartment?
Need something fixed? Just submit a maintenance request through our resident portal, and our team will take care of it.
How quickly are maintenance issues addressed?
We usually respond to standard requests within 24-48 hours. For urgent issues, residents can use the emergency on-call number listed in the ButterflyMX system to receive assistance immediately.
Pets
Do you allow pets?
Yes! We love our furry friends and welcome them as part of your family.
Is there a pet deposit or a monthly pet fee?
Yes, there’s a $400 deposit per pet and a $30 monthly pet fee for each pet.
What is the pet policy for specific breeds or sizes?
For safety reasons, certain breeds are restricted, including Pit Bulls, American Pit Bull Terriers, American Staffordshire Terriers, Dobermans, Rottweilers, Akita, Wolf Hybrids, Chows, and Presa Canarios.
What on-site amenities do you offer to accommodate pets?
We offer a luxury pet spa and a dog run, providing your furry companions with ample space to play and stay pampered.
Amenities and Facilities
What amenities are available at The Holston?
Our luxury community is packed with amenities designed to make life fun, convenient, and relaxing, including:
- Resort-Style, Year-Round Heated Pool
- State-of-the-Art Fitness Center
- Luxury Pet Spa
- Outdoor Oasis with Grilling Stations
- 20th Floor Sky Lounge & Terrace
- Level 7 Game Lounge – Pool, Poker & Entertainment
- Infrared Wellness Sauna
- TULU Smart Rental Store
Are there laundry facilities at The Holston?
Yes! Every apartment comes with a GE energy-efficient washer and dryer for your convenience.
Is there bike storage available on the property?
Absolutely. We have two bike storage areas: one near the Pet Spa on the first floor and another at the opposite end of the move-in garage. Storage is free, and access is via your key fob.
Do the apartments have high-speed internet access?
Yes, our building is fully equipped with Google Fiber, so you’ll have fast, reliable internet throughout your apartment.
How does package delivery work?
We make receiving packages easy! The Holston has a secured room near the lobby for both regular deliveries and cold shipments, so your items stay safe until you pick them up.
Do you offer virtual tours of the apartments?
Yes! You can explore our apartments right from your device with a virtual tour. It’s a great way to see the layouts, finishes, and community spaces before visiting in person. Want a closer look? Contact our leasing team to schedule a personalized virtual tour and get all your questions answered.
Are furnished apartments available?
We don’t have furnished apartments, but we’re happy to connect you with Cort, a trusted furniture rental and sales company, to help make your new home move-in ready.
Community and Lifestyle
Are there any community events or activities organized?
Yes! The Holston hosts monthly resident events, fitness classes, and fun activities designed to help you connect with your neighbors. We’ll keep you informed about upcoming events so you can join in whenever it fits your schedule.
Are there quiet hours in the community?
To ensure an enjoyable environment for all, quiet hours are observed from 10 PM to 8 AM.
How do I report a noise complaint?
If you experience a noise issue, please contact our on-site leasing staff, concierge, or security officers for immediate assistance. We’re here to help make your home a comfortable place.
What is your smoking policy?
We are a non-smoking community. Smoking is not permitted within 25 feet of the building to maintain a safe and enjoyable environment for all residents.
Location
How close is The Holston to Raleigh-Durham Airport?
The Holston offers easy access to I-40, allowing for a 15-mile commute to RDU in under 20 minutes.
I work at Research Triangle Park. Are you near there?
Yes! The Holston is situated in a well-connected location, just south of Downtown Raleigh, across from Dorothea Dix Park and between Lake Wheeler and South Saunders Road. With convenient access to I-40, your commute to RTP is approximately 19 miles and takes around 20 minutes.
I love the outdoors. What’s around the apartment community?
At The Holston, you’re just minutes away from beautiful green spaces, a daily farmers’ market, and the scenic trails and events at Dorothea Dix Park. Whether you love morning walks, weekend adventures, or simply enjoying nature, you’ll find plenty of ways to get outside while still being close to everything Raleigh has to offer.
Still Have Questions? We’re Here to Help!
If you don’t see your question listed here, don’t worry! You can contact our leasing team anytime for personalized assistance. We’ll be happy to answer your questions, provide more details about The Holston, or help you schedule a tour so you can experience our apartments in Raleigh firsthand.